COMPLIANCE · NABH + ABDM

NABH compliance
ships with the software.

Most HMS vendors list NABH as a feature. SevaSangraha ships with 20 KPIs tracked, CAPA workflows configured, and audit trails active — from day one.

NABH accreditation is not a checklist you complete once. It is a continuous system of measurement, correction, and documentation that has to be embedded into daily hospital operations. The reason most hospitals struggle with it is that their HMS was not built to support it.

Accreditation consultants charge ₹2–5 lakh to prepare a hospital for NABH. A large fraction of that work is configuring the HMS to capture the right data. With SevaSangraha, that work is already done.

"NABH accreditation preparation starts the day you go live — not after a consultant configures your system."

The 20 Quality Indicators — built in

SevaSangraha tracks 20 NABH-standard Quality Indicators across 5 categories, with monthly data entry, automatic calculation of rates and ratios, trend charts, and printable NABH-format reports.

PATIENT CARE
  • Patient fall rate
  • Pressure ulcer incidence
  • Unplanned ICU readmission rate
  • Patient satisfaction score
INFECTION CONTROL
  • SSI (Surgical Site Infection) rate
  • VAP (Ventilator-Assoc. Pneumonia) rate
  • CAUTI rate
  • CLABSI rate
  • Hand hygiene compliance %
MEDICATION SAFETY
  • Medication error rate
  • Adverse drug reaction (ADR) incidence
  • High-alert medication compliance %
EMERGENCY
  • Door-to-doctor time (ED)
  • Cardiac arrest survival rate
  • Triage compliance rate
SUPPORT SERVICES
  • Sterilization failure rate
  • Linen turnaround time
  • Bio-medical waste segregation %
  • Equipment downtime rate

CAPA — Corrective and Preventive Action

Every out-of-threshold KPI automatically triggers a CAPA entry. Your quality team assigns ownership, sets a due date, records the corrective action, and closes the loop. The CAPA register is printable for accreditation assessors — no manual compilation.

Audit trail

Every read, write, and delete across all modules is logged with user identity, timestamp, and IP address. The log is tamper-evident, exportable, and filterable by user, department, or date range. NABH standard IMS.4 (Information Management System) requires exactly this.

DPDP Act — patient consent

India's Digital Personal Data Protection Act 2023 requires explicit patient consent before collecting or processing health data. SevaSangraha ships with a consent management system: digital consent capture at registration, purpose-linked consent records, retention windows, and data-subject request handling. This is required for NABH standard AAC.1 and DPDP compliance simultaneously.

Incident reporting

Sentinel events, near-miss incidents, and patient complaints are recorded in a structured incident register. Each incident is categorised (clinical error, fall, equipment failure, etc.), assigned severity, and tracked through investigation and closure. The system generates monthly incident trend reports required for NABH CQI.1.

Which NABH standards does SevaSangraha cover?

This is not exhaustive — NABH accreditation also requires physical infrastructure inspections and written policies that the software cannot substitute. What is listed below is what SevaSangraha directly supports:

AAC
Access, Assessment & ContinuityUHID, ABHA linking, episode-of-care tracking, discharge summaries
COP
Care of PatientsNursing rounds, vitals charts, nursing notes, bedside charging
MOM
Management of MedicationeMAR, allergy alerts, medication reconciliation, ADR reporting
HIC
Hospital Infection ControlHAI surveillance, infection audits, CSSD sterilization logs
CQI
Continuous Quality Improvement20 KPIs, CAPA register, incident reporting, trend reports
ROM
Responsibility of ManagementRole-based access, staff competency matrix, disciplinary register
FMS
Facility Management & SafetyBiomedical equipment register, fire safety log, BMW disposal records
HRM
Human Resource ManagementAttendance, payroll, leaves, roster, competency matrix
IMS
Information ManagementFull audit trail, encrypted backups, role-based access, data residency

ABHA — Ayushman Bharat Health Account

SevaSangraha integrates with the ABDM (Ayushman Bharat Digital Mission) ecosystem. Patients can generate an ABHA ID during registration using their Aadhaar OTP, or link an existing ABHA ID. All lab reports, prescriptions, and discharge summaries are linked to the patient's ABHA record and accessible via the patient portal. This satisfies ABDM participation requirements and NABH's digital records mandate.

§ NABH READY · DAY ONE

Start your trial.
KPIs track from day one.