We tell hospitals: OPD live in 12 hours. The first reaction is disbelief. The second reaction — from every hospital that has tried it — is "that was faster than I expected."
This is not marketing. It is a process. Twelve hours is not the fastest we have done it; it is the time we quote when a hospital has zero prior digital setup and the staff have never used an HMS before. Better-prepared hospitals go live in 3–4 hours.
Here is the exact process, step by step.
What you need before you start
REQUIREMENTS
- A computer at the OPD counter. Any Windows or Mac laptop made after 2015. Chrome browser. That is all — no server, no installation.
- Internet connection. A standard broadband or 4G hotspot. SevaSangraha is a web application; it runs in the browser.
- List of doctors. Name, specialty, consultation fee, and OPD timing (morning/evening, days of week). You can add this during setup — you do not need it in advance.
- One admin person. Someone who can sit through a 60-minute training call and then teach the rest of the staff. This does not need to be a technical person.
- 30 minutes of your time. For the initial setup call with us. Everything else your admin can do independently.
You do not need to migrate old patient data on day one. SevaSangraha starts fresh — new patients register digitally from day one, and you can import historical records later if needed. The OPD counter can be running before you decide what to do with the old register.
The 12-hour timeline
-
HOUR 0
You fill the trial form Name, phone, hospital name, city, approximate bed count. That is it. No payment, no card, no paperwork.
-
HOUR 0–2
We provision your account SevaSangraha automatically creates your hospital row in the database, generates your unique hospital ID, creates your admin login, and sends WhatsApp confirmation to your phone. If you filled the form before 10 pm, the account is live within 2 hours. If after 10 pm, it is live by 8 am the next morning.
-
HOUR 2–3
Your admin sets up doctors and departments Log in with the admin credentials. Add your departments (General Medicine, Orthopaedics, Paediatrics — whatever applies). Add doctors: name, department, consultation fee, OPD timing. Add staff logins for reception. This takes 30–60 minutes depending on the number of doctors.
-
HOUR 3–4
Training call with SevaSangraha team We schedule a screen-share call — WhatsApp video or Google Meet. 60 minutes. We walk your admin and one receptionist through the full OPD flow: patient registration, UHID generation, queue token, consultation, billing, receipt. By the end of this call, your staff can operate the system independently.
-
HOUR 4–12
Staff practice (no patients yet) Your team registers a few test patients, processes mock consultations, prints test receipts. This is optional but recommended — 2–3 hours of internal practice before the first real patient. We are available on WhatsApp during this period if questions come up.
-
HOUR 12
First real patient OPD opens. First patient walks in. Receptionist registers them, assigns to doctor, prints token. Doctor sees vitals and history. Billing generates receipt. Patient leaves with a WhatsApp confirmation. That is it.
What happens after OPD is live
OPD is the fastest module to set up because it has the fewest dependencies — just patients, doctors, and billing. The rest of the system takes a little longer, not because setup is complex, but because each module involves different staff:
- Pharmacy (Day 1–2): add medicines, suppliers, opening stock. Pharmacist setup call: 45 minutes.
- Laboratory (Day 1–2): configure test panels, reference ranges, report templates. Lab technician setup call: 45 minutes.
- IPD / Nursing (Day 2–3): configure wards, bed map, nursing forms. Ward manager setup call: 60 minutes.
- Billing / Accounts (Day 1): typically runs in parallel with OPD since the receptionist handles OPD billing from day one.
Full system — all 12 modules — is typically live within 1–3 days from sign-up. This includes pharmacy, lab, IPD, nursing, HR, and reports. Training is included and happens remotely over WhatsApp and screen share.
Common questions
What if my internet goes down?
SevaSangraha has an offline mode for the OPD module. Registrations made while offline are queued and synced automatically when the connection returns. The queue display and token printing continue to work on the local network even without internet.
Can I migrate my old patient data?
Yes. SevaSangraha supports bulk patient import from a CSV or Excel file. If you have an existing Excel register or can export from your old software, we clean and import the data. This typically takes 1–2 days after OPD is live — it does not block the go-live.
Do I need any hardware?
No server, no special hardware. Any computer with Chrome browser works. For token display, a second monitor or TV connected to the counter computer shows the live OPD queue. A receipt printer (thermal or A4) is recommended for billing but not required — digital receipts can be sent via WhatsApp.
Is the 12-hour claim realistic for every hospital?
For a hospital with 5–10 doctors and 1–2 OPD counters: yes, reliably. For a 300-bed hospital with 50 specialties and 200 staff: the full system takes 2–3 days, but OPD alone is still live in 12 hours. The complexity is in the breadth of staff training, not in the technical setup.
What does "free training" actually mean?
It means we do not charge for onboarding. Every new hospital gets: a dedicated setup call (1 hour), a training call with admin and reception (1 hour), and module-specific calls for pharmacy, lab, and nursing as needed. Ongoing support is available via WhatsApp. There is no "professional services" invoice.